Phone/Voicemail
Accessing and Using the Cisco Voicemail System
When using your Cisco phone, simply press the “Messages” button.
If you are calling from another phone or from outside the district to retrieve messages, call your extension and when the voicemail system answers, hit the * key – you will be prompted to enter your the extension (the last four digits only).
Enter password then press #.
The mailbox summary tells you how many new messages you have, and if any of them are urgent.
Press 1 to play new messages.
Press 2 to send a message.
Press 3 to play old messages
Press 4 for setup options
While playing a message the following commands are available:
Press 1 to restart play at the beginning
Press 1 4 to play the previous message
Press 1 6 to play the next message
Press 2 to save the message
Press 3 to delete the message
Press 4 to slow down the message
Press 6 to speed up the message
Press 7 to rewind
Press 8 to pause / resume play
Press 9 to fast-forward
Press # 4 to reply to sender
Press # 5 to forward message
Press # 9 to play message properties (caller, date & time)
After the message has finished playing the following options are available
Press 1 to replay message
Press 2 to save message
Press 3 to delete message
Press 4 to reply
Press 5 to forward the message
Press 9 to play message properties (caller, date & time)
Changing Your Voicemail Password
You must enter a password to access your voicemail box. Your password may be 4-16 numbers or letters, but you may not use # and *.
Press Messages.
Press 4 3 1 for change password.
Enter new password then press #.
Reenter new password then press #.
Recording Your Name
When someone receives a voicemail message from you, they will hear your Recorded Name, followed by your message.
Press Messages.
Press 4 3 2 to record.
Wait for the tone and state your name (you may also want to include your title and/or extension number).
When finished recording, press #.
Recording a Personal Greeting
Your Personal Greeting is what others will hear when they call and reach your voicemail. There are several types of greetings:
Standard greeting: heard unless another greeting is active
Internal greeting: heard only by on-campus callers – optional
Alternate greeting: set this greeting when you go on vacation or want a different greeting for a period of time
Press Messages.
Press 4 1 for change greetings.
Press 1 for standard greeting, 2 for alternate greeting, or 3 5 for internal greeting.
On the alternate greeting you can set it to expire at a certain date and time.
Press 1 to record a new greeting, or 2 to use the default greeting
Wait for tone, then start to speak.
Press # to stop recording.
To Transfer an Incoming Call to a Different Number
Press the “Transfer” soft key under the display screen
Press the ‘*’ key
Dial the extension that the call should be transferred to