Accessing and Using the Cisco Voicemail System
- When using your Cisco phone, simply press the “Messages” button.
- If you are calling from another phone or from outside the district to retrieve messages, call your extension and when the voicemail system answers, hit the * key – you will be prompted to enter your the extension (the last four digits only).
- Enter password then press #.
- The mailbox summary tells you how many new messages you have, and if any of them are urgent.
- Press 1 to play new messages.
- Press 2 to send a message.
- Press 3 to play old messages
- Press 4 for setup options
- While playing a message the following commands are available:
- Press 1 to restart play at the beginning
- Press 1 4 to play the previous message
- Press 1 6 to play the next message
- Press 2 to save the message
- Press 3 to delete the message
- Press 4 to slow down the message
- Press 6 to speed up the message
- Press 7 to rewind
- Press 8 to pause / resume play
- Press 9 to fast-forward
- Press # 4 to reply to sender
- Press # 5 to forward message
- Press # 9 to play message properties (caller, date & time)
- After the message has finished playing the following options are available
- Press 1 to replay message
- Press 2 to save message
- Press 3 to delete message
- Press 4 to reply
- Press 5 to forward the message
- Press 9 to play message properties (caller, date & time)
Changing Your Voicemail Password
You must enter a password to access your voicemail box. Your password may be 4-16 numbers or letters, but you may not use # and *.
- Press Messages.
- Press 4 3 1 for change password.
- Enter new password then press #.
- Reenter new password then press #.
Recording Your Name
When someone receives a voicemail message from you, they will hear your Recorded Name, followed by your message.
- Press Messages.
- Press 4 3 2 to record.
- Wait for the tone and state your name (you may also want to include your title and/or extension number).
- When finished recording, press #.
Recording a Personal Greeting
Your Personal Greeting is what others will hear when they call and reach your voicemail. There are several types of greetings:
- Standard greeting: heard unless another greeting is active
- Internal greeting: heard only by on-campus callers – optional
- Alternate greeting: set this greeting when you go on vacation or want a different greeting for a period of time
- Press Messages.
- Press 4 1 for change greetings.
- Press 1 for standard greeting, 2 for alternate greeting, or 3 5 for internal greeting.
- On the alternate greeting you can set it to expire at a certain date and time.
- Press 1 to record a new greeting, or 2 to use the default greeting
- Wait for tone, then start to speak.
- Press # to stop recording.
To Transfer an Incoming Call to a Different Number
- Press the “Transfer” soft key under the display screen
- Press the ‘*’ key
- Dial the extension that the call should be transferred to